When you say that the original payment was "voided" it sounds like the person simply used the application inquiry screen to reverse the selected application (the default option setting) as opposed to using the void selected application. that would leave this payment as an open item. If you use the application inquiry/reversal screen, select this payment and void (NSF) to payment then that will clear the payment. However, you stated that cash is in balance already which does not make sense if this payment is still showing with an outstanding balance. If cash is, indeed, in balance then you would not want to perform the NSF action on this payment else that would reduce cash. I believe you need to run down the situation a bit more before taking any action. Use the application inquiry/reversal screen to look up this payment and see if the grid portion shows both the payment and the reversal of that payment. If both show then the person did use the NSF action on this payment and the original should not have a balance on it. You might want to see if the NSF batch is actually posted yet or not. Note that the application inquiry/reversal screen does not allow you to specify a posting period so the batch related to an NSF action defaults to whatever the current AR period is set to when the action was taken. This could mean that the NSF batch is in a different posting period then the original payment batch (e.g., the payment batch was posted to a future (relative to the current AR period) and the NSF batch is in the current AR period. Still, if the NSF action was used, the original payment should have a 0.00 balance. Let me know what you discover and then we can look at the best course of action to resolve the issue.
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