Hello, I'm having a hard time figuring out what to do with an outstanding payment application. I have a 17K outstanding payment application in our AR for a customer. The payment was originally released and then voided by one of our employees. Instead of reapplying the payment correctly in payment application, she created a new PA document and applied the payment - so now I have the original 17K payment application sitting in AR as a credit. What would be the best way to back this out? I'm worried if I do a small credit right off it will hit the cash account which is already in balance.
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