Make sure you get access to CustomerSource. That has the knowledge base and other items of interest. Between that and the user guides/F1 help, you have everything you need to know at your fingertips. Since you are in the design phase of your environment, make sure you have plenty of bandwidth between the RDP server and the Database. SL opens at least one cursor for every screen the user opens so it can get busy pretty fast. SL does not like those connections to be interrupted ungracefully, so be careful of that too.
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